Customer Management & Support

customer service, quality standards, communication plan, communication channel

Outsourcing
Outsourcing the transfer of traditional non-key functions of the organization (such as accounting or advertising for an industrial company) to
Read more.
Demarketinga
Demarketing – a type of marketing aimed at reducing demand among the entire target audience or certain groups of it.
Read more.
Viral Marketing
Viral Marketing is a technique of conducting an advertising campaign in which the main disseminators of information about the company/service
Read more.
Social media marketing
Social media marketing – It is a modern tool of Internet marketing, which helps to attract consumers through social networks.
Read more.
Newsletter
A newsletter is typically an email that the business regularly sends to inform customers about news or discounts. It is
Read more.
Marketing strategy
Marketing strategy is a long-term process that aims to set the company’s marketing goals, fulfill the vision, and create a
Read more.
Facebook marketing
Facebook marketing is a set of activities in which a company uses the Facebook social network as a channel of
Read more.
Emailing
Email (ing) is one form of direct marketing. It is a targeted bulk sending of email messages to a specified
Read more.
Direct marketing
Direct marketing is a method of marketing communication that uses direct communication with customers. It focuses on specific customers of
Read more.
Client profiling
Use proven methodology, SWOT analysis, and research including mystery shopping of your competitors to develop the profile of the primary...
Read more.
Customer journey design
Our customer journey approach helps you deliver improved service to customers and greater value to your business. It leads to
Read more.
Customer services staffing
We are a people-first company. We believe when you put people first, everything comes alive. This is how we make
Read more.
Customer services operations
Using analytics to drive operations and customer improvements ensures your business can be more agile and adaptive in the face
Read more.
Customer services insights
Using leading-edge Customer Insight tools, our data engineers and analysts discover the "What" and "Why" from previously siloed data...
Read more.
Customer loyalty management
All your customers are individuals with individual needs. Unfortunately, the 'one size fits all approach to loyalty management doesn't...
Read more.
Crisis management
Even with the best planning and preparation, the unexpected can happen. When it does, customers will look to you for
Read more.
Complaints and claims management
Mistakes happen. Sometimes things don't always go as smoothly as we would like. However, good service is what we expect
Read more.
Customer retention
Organizations with high customer churn and attrition levels can find themselves running fast to stand still through customer acquisition...
Read more.
Upselling and cross-selling
Existing customers frequently represent an untapped source of value growth. Proactively engaging with existing customers to recommend...
Read more.
Customer onboarding
Our team will ensure that all clients are looked after. A Dedicated Sales Development Representative and Account Manager onboard each..
Read more.
Sales assistance
Providing support and guidance to customers that are actively looking to make a purchase can generate significant returns.
Read more.
Customer acquisition
Acquiring new customers is the lifeblood of any business. Knowing who to target, when, where and how is crucial to
Read more.
Process Automation
Automation is making the difference for great customer service. The increasing use of digital assistants shows customers are...
Read more.
Community Management
Great social media management comes from having the right team in place. With our expertise in recruitment and our network
Read more.
Presale
The presale service we offer will provide you with a contacting process to impress new customers via email, voice, and
Read more.
Offer development
We develop high-quality offers development, describe use cases that hit customers. Solve customer troubles and make urgency to buy.
Read more.
Content marketing support
Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content...
Read more.
New markets acquisition
All in one service for the acquisition of your product sales to a new market. First, we perform research, including
Read more.
CRM database expansion
Our crawling bots help you to develop the bigger volume of your cold leads database for your new customer’s acquisition
Read more.
Contact data enrichment
Artificial Intelligence is the path to innovation and progress. What most people omit, though, is that it takes time and
Read more.
Mystery shopping
We can say that mystery shopping is one of the market research methods, which primarily examines the qualitative characteristics...
Read more.
Target audience
A target audience makes it easy for a business to find potential customers who are likely to be interested in
Read more.

Skip to content