The use of information and communication technologies to improve the activities of public sector organizations. Some definitions restrict e-government to Internet-enabled applications only, or only to interactions between government and outside groups.

Digital government can play a role in building effective, inclusive, and accountable institutions to support policymaking and service delivery for the SDGs. Open government data and cloud computing, coupled with the use of mobile devices, have further enriched the ICT ecosystem.


Digital administration or e-Government involves simplifying information, communication, and transaction processes within and between state institutions, as well as between the administration and citizens and businesses through the use of information and communication technologies.

Types of interactions in e-Governance

  • Government to Government (G2G)
  • Government to Citizen (G2C)
  • Government to Businesses (G2B)
  • Government to Employees (G2E)

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