Managing brand interactions with customers and monitoring their emotions

Description:

Bright View assists companies in managing the flow of interactions with customer interactions and in monitoring public opinion via the Internet. The platform Engages AI and collects conversation data from social media, Social networks, email, chats, call transcripts, and almost any other data source. and automatically flags items of interest to the company. Customer interaction workers receive alerts if “social sentiment” starts to change in an unfavorable direction. The AI ranks incoming customer service requests (which arrive at an average rate of 33 messages per minute), which allows technicians to handle the requests most important to the company’s prestige first.

Results:

A three-fold increase in efficiency when dealing with customer opinions.

Technology:

Artificial Intelligence

Industries:

Retail and e-commerce

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