Tag Archives: customer service

SAP Smart City concept says that government and the companies that serve the city’s citizens must undergo their own changes to keep up…

Until 2021, the human labor force will not need up to 6 percent of jobs. There will dominate robots and artificial intelligence. This is particularly true of customer service. Also, taxi drivers and freight transport can be seriously threatened, Forrester says. These robots, or rather AI agents, will have system improvements. These systems will better […]