Smart technologies are making their mark in smart public services, says government CIOs. One of the primary roles of governments involves enhancing the provision of city service delivery. Such services meet an increasing citizen’s expectations and grow the digital city infrastructure (ICT). The public sector is essential in society. In many economies, the action of spending funds on public service platforms is a considerable part of the gross domestic product(GDP). Entities in the sector are considerable employers and the main capital market partakers. 

Effective governance within the public sector promotes a better quality of decision-making and the efficient utilization of resources. Reinforces accountability for the stewardship of the resources. Usually, the main aim of entities in the public sector entails realizing outcomes, instead of generating profits.

Intelligent process automation, advanced analytics, and other developing technologies are changing the way governments and agencies deal with citizen demands. They are overwhelming persistent challenges like regulatory compliance, obsolete organizational cultures, and the legacy of IT infrastructures. Naturally, one of the main factors is information and communication technology. 

Innovative infrastructure for citizens needs support

The emergence of good ICT and internet infrastructure is a significant requirement to manage, monitor, and assist in the development. Initiatives come from regional and local communities to support successful city management.

In a Smart City, the citizen is the key to performance and operations. Service delivery is enhanced to ensure that citizen needs are solved in proper priority. This refers in the first place to various principles like connectivity, data sharing, back-office operations, and city governance operations. In addition also to service delivery systems, and sharing of management information.

Another form of infrastructure is the intelligent physical infrastructure, also known as “smart” systems or the Internet of Things (IoT). Such infrastructure allows service providers to use a complete range of data to manage service delivery and enlighten strategists for enhancing decision-making by the city authorities. Instances of the infrastructure entail real-time sensors and many other technologies.

An automated, flexible, and cloud-based architecture is trending in most innovative organizations and companies. The technologies commonly used are cloud-based open-data platforms.

Public services automation trends

Smart platforms are highly trending in the public sector as leading government Chief Information Officers are changing systems into virtual platforms. The intelligent platform comprises a lot of technologies like Big Data platforms, IoT, and Communication networks. The platform assists government organizations in modernizing their essential systems and developing new functional models. Then applying new modes of delivering service, thus leading to better efficiencies and fresh ways of engaging constituents.

IoT is considered to be a set of physical objects with actuators or sensors linked to a network. The technology within the public sector is in its infancy both at federal and local levels. Early adoption results in higher civic involvement and improved efficiency, accountability, and transparency of public agencies included in the digital city infrastructure.

Autonomic platforms utilization in public services

Moreover, autonomic platforms are being utilized across the entire public sector in areas such as a server, networks, data centers, and storage virtualization. The platforms can deliver services like identity management and corroboration, payments, notifications, and reusable application services. Identically, open-data platforms are used by governments to promote themselves as well as to increase citizens’ engagement. The usage of cloud-based technologies helps to improve scalability, cost efficiency, and quality of data customization says most government CIOs. And of course, the capability to share ICT resources in multiple agencies.

Analytics working with data insights are capable of steering actions toward organizational efficiency or even program effectiveness. Increased use across all phases of business functions is promoting government agencies that have led to a change from dashboard reporting to business intelligence capabilities. Equally, they use independent business processes for enhanced real-time context-based decisions. Public sector enterprises deliver improved services by following the needs of citizens through digital change. As well, customer engagement hubs and social and personal media analytics appear to be key tools for the digital transformation of governments. Likewise, governments adopt fresh approaches that contemplate innovative city service delivery methods. For example new technical platforms, innovative governance tactics that unlock data, and technology opportunities.

Data security risks as the main innovation breaker

One of the main challenges in cities is leveraging real-time data received from various sources. Consistently connect cities, people, and governments in a way that ensures the security and privacy of the city infrastructure. The cybersecurity threat is continually increasing but is only one of the complex, multi-layered sets of risks faced by government CIOs. CIOs must adopt a threat-aware, risk-based security approach so that governments make informed decisions regarding risks in an all-inclusive manner. For example, they wisely allocate resources and involve senior leadership as they make risk-based decisions. Nevertheless, CIOs responsible for defending sensitive data face problems by often changing the regulatory landscape, constant budget limitations, and a lack of skilled workers.

Criticism and controversies

If we talk about the potential risks and controversies, there is a sincere concern that artificial intelligence (AI) is going to replace the human workforce. There is a desire to structure the existing workforces and accommodate AI by integrating human intelligence with machine intelligence to promote successful co-existence in digital city infrastructure. But it’s another topic for a long article here.



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